Connecting Support and Success to Drive Growth
Support and customer success are often treated as separate functions, but when unified, they can become powerful growth drivers. In this session, you’ll learn how to connect these teams to improve efficiency, surface expansion opportunities, and strengthen customer relationships. Explore how to turn everyday interactions into insights that drive retention, loyalty, and revenue growth.
Session Speakers:
- Kolin Koehl
Senior Director, Product @ HubSpot
Kolin is GM and senior director of product for Breeze Assistant and Mobile at HubSpot. Before HubSpot, he spent years building AI and voice products at Observe.AI, VoiceBase, and Medallia, shipping agent systems that automated millions of customer interactions. Now he's bringing that experience to Breeze Assistant, hel…

Be There at UNBOUND 2026
Boston. September 16–18. Three days designed to help you move beyond outdated playbooks. Break beyond the limits that defined yesterday. Be unstoppable.










