Senior Director, Product @ HubSpot
Kolin is GM and senior director of product for Breeze Assistant and Mobile at HubSpot. Before HubSpot, he spent years building AI and voice products at Observe.AI, VoiceBase, and Medallia, shipping agent systems that automated millions of customer interactions. Now he's bringing that experience to Breeze Assistant, helping customers get instant answers, take action faster, and get more done anytime, anywhere.
Support and customer success are often treated as separate functions, but when unified, they can become powerful growth drivers. In this session, you’ll learn how to connect these teams to improve efficiency, surface expansion opportunities, and strengthen customer relationships. Explore how to turn everyday interactions into insights that drive retention, loyalty, and revenue growth.
Many teams struggle to move beyond isolated experiments into scalable ways of working. In this session, see how Breeze Assistant is being used to streamline workflows, improve productivity, and support day-to-day execution inside HubSpot. Through real examples and live demonstrations, you’ll learn how teams are consolidating tools and building a more efficient, unified way of working across their go-to-market motion.
