Launch Your First Customer Agent for High-Volume Support
Learn how to set up and activate Breeze Customer Agent to handle common support questions—no code required. Train it using existing knowledge base articles, website content and more, test responses with prebuilt questions, and configure smart handoffs for complex issues. By the end of this lab, you’ll leave with a production-ready agent resolving routine inquiries 24/7.
Session Speakers:
Julie LugtenSenior Academy Professor @ HubSpot
Julie is a senior professor at HubSpot Academy, located in Massachusetts. She worked directly with customers for five years as both a customer support specialist and then a customer onboarding specialist. She is passionate about driving education at scale and aims to empower businesses to provide the best customer expe…
Brenna ZenatyLead Professor @ HubSpot
Brenna is a Lead Professor for HubSpot Academy living in Atlanta, GA, USA. Before joining the Academy team, Brenna was a customer education manager at an ABM tech company and the marketing manager at a HubSpot partner agency. As a professor, Brenna's goal is to help people implement, manage, and customize HubSpot throu…
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