Lead Professor @ HubSpot
Brenna is a Lead Professor for HubSpot Academy living in Atlanta, GA, USA. Before joining the Academy team, Brenna was a customer education manager at an ABM tech company and the marketing manager at a HubSpot partner agency. As a professor, Brenna's goal is to help people implement, manage, and customize HubSpot through accessible education. Outside of the virtual classroom, Brenna loves hiking with her three dogs, volunteering with a local animal rescue, and combing through interior design content.
Learn how to set up and activate Breeze Customer Agent to handle common support questions—no code required. Train it using existing knowledge base articles, website content and more, test responses with prebuilt questions, and configure smart handoffs for complex issues. By the end of this lab, you’ll leave with a production-ready agent resolving routine inquiries 24/7.
