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Smaller Teams, Bigger Impact: CS in the Age of AI
Customers aren't happy-and the way we're supporting them isn't working. We keep hiring more people and buying more tools, but we're still falling behind. In this session, Elias shares how AI will help teams stay close to customers and scale impact without adding headcount. Ideal for CS leaders, GTM teams, and founders.
Session Speakers:
- Elias Torres
Founder and CEO @ Agency
Elias Torres is founder and CEO of Agency, an AI agent for customer success teams backed by Sequoia and HubSpot Ventures. Previously, he co-founded Drift, creating the Conversational Marketing category before its $1B+ acquisition by Vista Equity. His career includes leadership roles at HubSpot, Performable, Lookery, an…

Be There at UNBOUND 2026
Boston. September 16–18. Three days designed to help you move beyond outdated playbooks. Break beyond the limits that defined yesterday. Be unstoppable.



