Elle Oshiro

Inbound Professor @ HubSpot

Elle Oshiro lives in New York City and has been an educator for most of her life. It was an early passion she discovered from her mother and grandparents, who worked to improve the lives of Japanese migrants in Hawaii and the West Coast. She has worked in a number of different educational settings, from the NYC Department of Education to trade school programs to university departments. At HubSpot, she has created and facilitated content around technical development, product demos, and CRM onboarding. Outside of work, she is an avid gardener, a huge film buff, and a (terrible) cook.

Speaker Sessions:

Session is Full
Academy Labs
Fri • Sep 18 • 10:00am – 12:00pm ET
HubSpot Lab: Build, Test, and Deploy Customer Agent
For HubSpot customers only. What if your customers could get accurate, on-brand answers 24/7? Customer agent makes that possible. Through live demos, hands-on building, and expert coaching, you'll learn to write agent guidelines, structure knowledge sources, configure smart handoffs, and test before launch.

You'll leave able to:

Configure knowledge sources, handoff rules, and guidelines

Test your agent against your FAQs

Build a deployment plan to launch with confidence

Best for: HubSpot admins, ops leads, service managers, and marketers with editor access to customer agent required.
Julie Lugten, Elle Oshiro
Session is Full
Academy Labs
Thu • Sep 17 • 2:30pm – 4:30pm ET
HubSpot Lab: Build, Test, and Deploy Customer Agent
For HubSpot customers only. What if your customers could get accurate, on-brand answers 24/7? Customer agent makes that possible. Through live demos, hands-on building, and expert coaching, you'll learn to write agent guidelines, structure knowledge sources, configure smart handoffs, and test before launch.

You'll leave able to:

Configure knowledge sources, handoff rules, and guidelines

Test your agent against your FAQs

Build a deployment plan to launch with confidence

Best for: HubSpot admins, ops leads, service managers, and marketers with editor access to customer agent required.
Brenna Zenaty, Elle Oshiro

Be There at UNBOUND 2026

Boston. September 16–18. Three days designed to help you move beyond outdated playbooks. Break beyond the limits that defined yesterday. Be unstoppable.

Elle Oshiro

Speaker Sessions:

HubSpot Lab: Build, Test, and Deploy Customer Agent

HubSpot Lab: Build, Test, and Deploy Customer Agent

Be There at UNBOUND 2026