Designing an AI Powered Customer Journey in HubSpot
Customer Success teams are under pressure to improve retention and expansion without increasing headcount. This session walks through how to design an AI-powered post-sale journey inside HubSpot, using Service Hub, workflows, health signals, and AI agents. Learn how to automate onboarding and routine tasks, identify risk earlier, scale lower-revenue segments, and create a system that supports upsell and expansion. You'll leave with a clear framework for turning Customer Success into a scalable growth engine.
Session Speakers:
Jeff KushmerekCEO @ Infinite Renewals
Jeff Kushmerek is a customer success and service operations leader with over two decades of experience scaling post-sale teams across SaaS and services. He has led customer success, professional services, renewals, and support, including serving as a VP at a company that went public in 2012. Today, he helps growth-stag…
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