Vijay Vadlamani is a Director of Product at HubSpot, where he leads Customer Agent — an AI-powered agent that handles customer support, qualifies leads, and engages customers around the clock. Over 6 years at HubSpot, he's grown Customer Agent from an early-stage product to a system handling millions of interactions per year. He works across product, engineering, and go-to-market to shape how AI agents can do more than answer questions — they can understand customers, take action, and help businesses grow.