Turn Conversations Into Automated Revenue Workflows
Capturing insights from conversations is only valuable if it leads to action. In this session, you’ll learn how to connect conversation data with automation to drive consistent follow-through. Explore how to trigger next steps, maintain clean data, and ensure nothing falls through the cracks across teams. You’ll leave with practical frameworks to turn conversations into measurable outcomes and improve operational reliability.
Session Speakers:
Tom ChenChief Product Officer @ Aircall
Tom Chen is Chief Product Officer at Aircall, where he leads product strategy focused on helping sales and support teams deliver better customer conversations with AI. He previously served as CPO at Humu and held product leadership roles at Instacart, Lyft (Lyft Business), and Amazon Web Services.
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