Predict Churn Before It Happens Without Health Scores

Traditional health scores often fail to reflect the realities of modern Customer Success, leading teams to miss churn risk and waste time on misleading signals. This session introduces Renewal Probability Scoring as a more useful model for forecasting account outcomes across the customer journey. You'll learn how to replace outdated health metrics, incorporate customer sentiment more effectively, and turn static signals like NPS into more predictive indicators that support better retention planning and decision making.