From Signals To Scale: How We Increased NRR by 47 Points
Driving expansion isn't just about finding signals—it’s about codifying them into a repeatable engine. This session breaks down the Growth Filter Index (GFI), the framework behind a 47-point NRR increase, and shows you how to easily use AI to surface high-potential accounts and automate signal prioritization. Whether you’re a team of one or scaling an enterprise, you’ll walk away with a simple, AI-driven methodology to uncover hidden revenue and turn customer signals into a predictable growth engine.
Session Speakers:
- Sam Chandler
Head of Commercial CS @ Kustomer
Sam Chandler is the head of commercial customer success at Kustomer. Formerly of Zendesk, she has advised hundreds of companies—from startups to the Fortune 500—on GTM strategies that drive net revenue attention (NRR). Named a LinkedIn Top Voice, Sam is known for her engineering-led approach to growth—architecting AI s…

Be There at UNBOUND 2026
Boston. September 16–18. Three days designed to help you move beyond outdated playbooks. Break beyond the limits that defined yesterday. Be unstoppable.











