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Kim Hacker

Head of Business Operations @ Arrows

Kim is the Head of Business Operations at Arrows and a HubSpot expert with 13 years of experience in sales and customer onboarding. With a background spanning design, sales, partnerships, marketing, operations, and customer success, Kim brings a generalist’s perspective to building efficient, scalable processes. Passionate about making AI accessible for non-technical teams, Kim writes about AI, automation, and customer success on the Arrows blog and LinkedIn, co-hosts the Onboarding Therapy podcast, and has spoken at NYCX.

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