Kie Watanabe is Director of Product for Service Hub at HubSpot, where she’s spent 7+ years shaping tools that power exceptional customer experiences. With over a decade in product management—and past roles at McKinsey and startups—she brings strategic insight into scaling support in an AI-driven world. She’s worked across Content, Commerce, and Service Hub, giving her a full view of the customer journey. Kie holds a BA from UChicago and an MBA from HBS and is passionate about helping small businesses thrive.