Christina Garnett is a Fractional CCO, customer experience strategist, and the author of Transforming Customer–Brand Relationships (Kogan Page, 2025). Her work focuses on helping brands build emotional connection, customer advocacy, and long-term loyalty through intentional customer experience, community engagement, and brand storytelling. Christina’s insights have been featured in Adweek, Forbes, PR Daily, and HubSpot Academy, and she has spoken at global industry events including INBOUND, CNX, and Digital Summit.