Marc Ollmann is a Senior Product Manager at HubSpot focused insights & AI for customer support teams. His team is building toward a future where support managers spend less time hunting for answers across dashboards and more time acting on insight the system surfaces for them — proactively, with the right context, at the right time.

Ask Marc about: HubSpot's CX Score, QA Score, Help Desk reporting, and how AI is changing the way support teams measure performance.