Eric Hirsh is a Senior Product Manager in Service Hub at HubSpot, leading the team that powers how businesses communicate with customers across email, SMS, chat, and beyond. He has previous experience in CDP, eCommerce, and marketing automation, and has spent his career obsessed with helping businesses actually reach the people they're trying to help. Outside of HubSpot, Eric is an award-winning jazz, classical, and electronic composer, pianist, and bandleader - and the proud dad of a 7-year-old who wants to be a rock star.